Shipping & Delivery Policy

Shipping & Delivery Policy — Elmora Montreal

Last updated: 24-08-2025

At Elmora Montreal, we are committed to delivering your order as quickly, reliably, and efficiently as possible. This Shipping & Delivery Policy outlines everything you need to know about processing times, delivery estimates, shipping methods, and customer responsibilities.

For any questions about your shipment, you can reach us at:
📧 info@elmora-shop.com

 

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment has been received.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier information.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During peak periods, processing times may be slightly extended.

2. Estimated Delivery Times

The average delivery timeframe is:

3 to 10 business days, depending on your country and local carrier performance.

Please keep in mind:

  • Delivery may be delayed during busy seasons, holidays, extreme weather, or customs inspections.

  • These delivery times are estimates, not guarantees.

Elmora Montreal cannot influence carrier delays or customs timelines.

3. Shipping Origin & Method

All orders are shipped directly from our supplier in China, enabling us to offer competitive prices and a wide product range.

Because of the international origin:

  • Customs fees, import duties, or handling charges may apply depending on your country’s regulations.

  • These costs are not included in the product or shipping price and are the responsibility of the customer.

Shipments typically use reliable international carriers and include track & trace functionality.

4. Shipping Costs

Shipping costs are calculated at checkout and may vary based on:

  • Destination country

  • Weight and size of the items ordered

  • Chosen shipping option

The final shipping fee will always be visible before completing your purchase.

5. Tracking Information

Once your order has been shipped, you will receive a tracking link via email.

Important notes:

  • Tracking data may take 24–48 hours to update after dispatch.

  • Some carriers may show limited tracking progress until the package reaches your destination country.

If you have not received tracking updates after several days, you may contact us at info@elmora-shop.com.

6. Customer Responsibility During Delivery

To ensure a smooth delivery process, please note the following responsibilities:

Delivery Confirmation

If the tracking information indicates that your parcel has been successfully delivered to the address provided, Elmora Montreal is no longer responsible for any claims of non-receipt.

We strongly advise customers to:

  • Double-check the delivery address

  • Ensure that someone is available to receive the package

  • Monitor tracking updates frequently

Incorrect Shipping Address

Customers are responsible for entering the correct shipping details.

If you submitted an incorrect or incomplete address:

  • You must notify us within 24 hours of placing your order.

  • After this period, we cannot guarantee that the address can still be changed.

If the parcel cannot be delivered due to address errors, Elmora Montreal is not liable for lost packages or additional costs.

7. Customs, Duties & Taxes

International orders may be subject to customs inspections. Depending on the destination country, additional fees may apply, such as:

  • Import taxes

  • Customs handling fees

  • VAT adjustments

These fees are wholly the responsibility of the customer and are not refundable by Elmora Montreal.

8. Delivery Issues or Delays

If your package is significantly delayed or appears lost in transit, please contact us at info@elmora-shop.com with your: 

  • Full name

  • Order number

  • Tracking number

We will assist you in working with the carrier, but please note:

  • Carrier investigations can take several days

  • Delays caused by customs, weather, or logistics networks are outside our control

9. Contact Information

For questions, assistance, or concerns regarding shipping or delivery, you can contact our support team:

Elmora Montreal
📧 Email: info@elmora-shop.com