Payment Policy

Payment Policy — Elmora Montreal

Last updated: 24-08-2025

At Elmora Montreal, we offer multiple secure payment options to ensure a smooth and reliable checkout experience for our customers worldwide. This Payment Policy explains which payment methods may be available, how payments are processed, and how refunds are handled.

For any questions regarding payments, you may contact us at:
📧 info@elmora-shop.com

1. Available Payment Methods

Payment method availability may vary depending on the customer’s country or region. It is the customer’s responsibility to verify which methods are supported during checkout.

Possible payment options include, but are not limited to:

  • iDEAL

  • Credit Cards (Visa, Mastercard)

  • PayPal

  • Klarna

  • Bancontact

We reserve the right to add, modify, or remove payment options at any time.

2. Payment Security

Your payment security is our highest priority.

  • All transactions are processed using SSL-encrypted connections to ensure data protection and prevent unauthorized access.

  • Payment details are never stored on our servers.

  • Payments are handled exclusively by certified third-party payment processors that meet industry security standards.

By completing a purchase, you authorize the third-party payment processor to validate and charge your chosen payment method.

3. Payment Processing

Orders are only processed and prepared for shipment once the payment has been:

  • Successfully authorized

  • Fully completed

If a payment is declined, cancelled, or fails for any reason, the order will not be processed.

Customers must ensure that:

  • Their payment information is accurate

  • Sufficient funds or credit are available

  • Any fraud prevention checks from their bank are resolved promptly

Elmora Montreal is not responsible for delays caused by incomplete or unsuccessful payments.

4. Fraud & Verification

To protect both customers and the business, Elmora Montreal reserves the right to:

  • Request additional verification information

  • Cancel suspicious or high-risk orders

  • Refuse orders if fraud is suspected

This process helps ensure a safe shopping environment for all customers.

5. Refunds

If you are eligible for a refund (e.g., approved return under our Return Policy), the following conditions apply:

  • Refunds are issued using the same payment method used for the initial purchase.

  • Refunds are processed only after the returned item has been received and inspected by our supplier.

  • Once approved, the refund will be issued within 14 days of receiving the return.

Depending on the bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Non-refundable Situations

Refunds will not be issued for:

  • Items returned without approval

  • Items that do not meet the return conditions

  • Orders with incorrect address details provided by the customer

  • Packages marked as delivered by the carrier

For details, please refer to our full Return Policy.

6. Payment-Related Questions

If you have questions or concerns about a payment, refund, or transaction, you can reach our support team:

Elmora Montreal
📧 Email: info@elmora-shop.com

We aim to respond to all payment inquiries as quickly as possible.