Privacypolis

Privacy Policy — Elmora Montreal

Last updated: 24-08-2025

This Privacy Policy applies to all services and products offered by Elmora Montreal (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that all personal information you provide is handled securely, transparently, and in compliance with applicable data protection laws, including the GDPR.

If you have any questions regarding this Privacy Policy, you may contact us at:

📧 Email: info@elmora-shop.com
📍 Address: [Your official business address]

1. Information We Collect

We collect personal data that you voluntarily provide when placing an order, creating an account, subscribing to our newsletter, or interacting with our website. This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party gateways)

  • IP address and device information

  • Website behavior and activity logs

We only collect data necessary to provide safe, efficient, and optimized service.

2. How We Use Your Data

Your personal information is used for the following purposes:

Order Processing & Delivery

  • Handling payments

  • Preparing, processing, and shipping orders

  • Sending order confirmations and tracking updates

Customer Support

  • Responding to questions and resolving issues

  • Providing general support

Website Optimization

  • Improving website performance and usability

  • Preventing fraud and enhancing security

  • Personalizing your browsing experience

Marketing Communications

  • Sending newsletters or promotional offers (only with your consent)

  • Informing you about new products, updates, or exclusive deals

We do not sell your personal data.

3. Sharing of Personal Data

We share personal information only when necessary to provide our services, including with:

  • Payment providers – to securely process transactions

  • Shipping carriers & logistics partners – to deliver your order

  • Analytics and IT partners – to optimize website performance

Third parties may only use your data according to our instructions and are required to comply with strict data protection standards.

We may also disclose your information when legally required (e.g., tax authorities, legal investigations).

4. Data Retention

We retain personal data only for as long as necessary to:

  • Complete your order

  • Provide customer support

  • Fulfill legal and tax obligations

After these periods, data is securely deleted or anonymized.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze traffic. These include:

  • Essential cookies (website functionality)

  • Performance cookies (analytics, speed optimization)

  • Marketing cookies (personalized ads, retargeting)

You may disable or customize cookies at any time through your browser settings.

6. Your Rights (GDPR)

If you are located in the EU/EEA, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete information

  • Request erasure of your data

  • Object to data processing

  • Request data portability

  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at:
📧 info@elmora-shop.com

We respond to all requests within 30 days.

7. Data Security

To protect your personal information, we implement:

  • Secure, encrypted payment processing

  • Protection against unauthorized access

  • Strict internal access policies

  • Regular security monitoring and updates

Despite our efforts, no system is completely secure. If a data breach occurs, you will be notified promptly.

8. International Data Transfers

As a global e-commerce and dropshipping store, certain third-party partners may operate outside your home country.
When transferring data internationally, we ensure:

  • Compliance with GDPR requirements

  • Use of Standard Contractual Clauses (SCCs) or equivalent safeguards

9. Changes to This Privacy Policy

We may update this Privacy Policy as our services evolve or legal requirements change.
The latest version will always be available on our website, with the updated date clearly shown at the top.

10. Contact Information

For questions or concerns about your data or this Privacy Policy, contact:

Elmora Montreal
📧 Email: info@elmora-shop.com
📍 Address: [Your official business address]